Nigel Keal


Chair, UKTRF

Nigel Keal started his career in the duty free industry when he joined Allders (which later became Nuance) at the end of 1980s, before moving to World Duty Free in 1999 as Head of Beauty. Nigel is a lifelong retailer, starting his career as a Retail Manager in the UK High Street. Nigel’s career has spanned all elements of the retail business including operations, merchandising and procurement. Nigel joined Dufry as Procurement Director in 2006 then becoming Global Commercial Director until 2020. 

He brings over almost 30 years of senior international experience of duty free & travel retail, and enjoys a wide network of friends and ex-colleagues across the industry worldwide. Nigel has served on the Supervisory Board of ETRC since 2010, the Managing Board since 2017 and as President of since from June 2019 to January 2021. 

Nigel has 4 children & 2 dogs and has lived in Switzerland since 2006. He is a long suffering supporter of Portsmouth Football Club but enjoys all sports, and is a recent convert to ice hockey since moving to Switzerland.