ETRC Business Forum

The one-day conference traditionally brings around 150 people from the whole Duty Free & Travel Retail spectrum, and consists of a full day of great speakers and insights. Participants are also invited to join us for a networking dinner the night before.

Attendance to the ETRC Business Forum is only available – free of charge – to members of ETRC and ETRC National Associations. For more info, contact ETRC.

ETRC Business Forum 2024 – 1  February – Amsterdam

You can find out more about the last edition of ETRC Business Forum 2024 in the press release.

Theme & Speakers:


Keynote Address: Where is Europe heading in 2024?

With EU elections taking place in June 2024, Fabian Zuleeg, Chief Economist & Chief Executive at the European Policy Centre, Europe’s leading independent think-tank, will look at the EU’s next politico-institutional cycle and identify future priorities affecting European economy, security and green transition.

He will also share his views regarding the place of Europe on the global stage at a time of great geopolitical instability and the rise of populism.

ETRC Business Performance Index and Category Insights by Retailers

In this much-anticipated session, delegates will hear from Pi Insight Managing Director Stephen Hillam who will present the latest edition of the ETRC Index covering Airport Retailing.

The perspective on business development and trends will be provided by representatives from leading European travel retailers across key product categories:

Victoire Gueugnier, Global Director for beverages (Spirits, Wine and Champagne), Lagardère Travel Retail

Britta Hoffmann, Director Purchasing Perfume & Cosmetics, Gebr. Heinemann

Richard Maynes, Global Head of Fashion & Accessories, Aer Rianta International

Philippe Moryl, Global Category Head Confectionery, Food, Souvenirs & Toys, Avolta

Don’t miss the boat! What you need to know about shopping at sea

What makes the ferry channel such a distinctive shopping experience for passengers? Which specificities define it while presenting growth opportunities for brands?

Piret Mürk-Dubout, ETRC Vice President Maritime Affairs, will update the audience with some thought-provoking ideas on the uniqueness of the ferry channel, drawing on its sustainability roadmap to untap this underused potential.

Regulatory Roundtable:Is Duty Free & Travel Retail equipped to face the multi-faceted sustainability and regulatory challenges?

Travel Retail as a sector stands at the centre of major developments related to sustainability and regulatory matters that pose implications and require action. This important session will discuss some key topics and examples related to environment and health, ESG reporting, and circular economy-related initiatives – and how collaboration is key for our industry to tackle those challenges as well as embrace new opportunities.

Hear from some specialists working day-to-day on some of those issues: Anna Vasilia, Head of Sustainability and Industry Affairs, at Athens Airport, Sergio Gallorini, Commercial Consumer Director, at Naples Airport, Julie Lassaigne, Secretary General of ETRC, Ricardo Oliveira, Senior Counsel at ETRC.

Inspirational Keynote Speech: Finding your strength in the face of adversity

Colonel Dame Kelly Holmes is a British icon and inspiration. After joining the army at seventeen, she cemented her place in history as the first women ever in Great Britain to win two gold medals at the same games at the 2004 Athens Olympics.

Kelly Holmes shares the transformative lessons from her life, how she suffered set back after set back and battled against injury before winning her two gold medals. In an emotional and powerful documentary called Kelly Holmes: Being Me, she came out publicly as a gay woman. She is now using her experience to engage, enable and empower others and use her voice to educate and inform on mental health, Diversity & Inclusion matters.